Returns & Exchanges Policy
At Cutting Edge Fitness we have a 14 days return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused. You will also need the receipt, order confirmation or roof of purchase.
To start a return you can contact us at [email protected] or fill in the returns form here. Items sent back to us without first requesting a return will not be accepted.
How do I return an item?
If you have received a product that is no longer needed, you can log a return by completing a returns submissions form here or emailing [email protected]. Our customer service team will then contact you by email to confirm the reason for the return and process this for you. You can return the product/s to our partner warehouse at your own cost within 14 days of delivery, in their original condition, with a copy of your invoice/delivery note inside of the parcel. Alternatively, we can arrange a pick up from the your local DPD shop, at a return cost charge of £9. You will also lose your delivery charge. Once this has been returned to our partner warehouse and processed by our returns team, you will then receive a copy of the refund confirmation email from our customer service team.
How do I report a damaged item?
We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know within 48 hours by contacting the customer service team by emailing [email protected] or alternatively, complete the ‘damaged item/s’ submission form here.This will then generate a ticket to the Customer Service Team, and they will be in touch in regard to the solution/outcome.
In some circumstances we may require an image of the damaged item for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by the Customer Service Team.
How do I report an incorrect item?
If you have received an incorrect item in your order, please let the Customer Service Team know as soon as you can by emailing [email protected] or alternatively complete the wrong item received form here. This will then generate a ticket to the Customer Service Team, and they will be in touch in regards to the solution/outcome. Please provide Customer Service with the full description and the barcode of the incorrect item you have received.
How do I report a missing item?
If you have received a short delivery, before contacting the Customer Service Team please check your order confirmation to see if the item has been shipped, if the product does not appear on the confirmation this can be due to being out of stock.
If you are missing item/s shown on your order confirmation, please contact the Customer Service team within 48 hours by emailing [email protected] or alternatively you can complete the missing item/s submission form here. Include details about the product/s you would like the Customer Service Team to investigate into and state the reason as ‘missing item’. This will then generate a ticket to the Customer Service Team, and they will be in touch in regard to the solution/outcome.
We may require and image of the packaging list you received your order in to help with our investigation.
How do I report a short dated/expired product?
If you have received a product that has a very short date or has expired please get in touch with The Customer Service Team within 48 hours of delivery by emailing [email protected] or completing the ‘short dated/expired product’ submission form here. This will then generate a ticket to the customer service team, and they will be in touch in regard to the solution/outcome.
We may require an image of the expired product/s date stamp to help with our investigation.
Address entered incorrectly
If you have provided us with an incorrect address or incomplete address, we will not be liable for any refund.
If a parcel is returned back to us because your address is incomplete, you must pay an additional shipping charge for us to send out the order again. If a refund is requested, then the shipping charge will be deducted from your refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once/if the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected the returned item, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your bank account.